CANCELLATION AND REFUND POLICY
Cancellation of a website development project is subject to the following terms:
- Cancellation Fees: In the event of project cancellation, a cancellation fee will apply based on the project's progress and costs incurred up to that point. The specific fee will be outlined in the project contract.
- Refund Policy: Please note that we do not offer refunds for any payments made for our services. Once a project has commenced and payment has been made, no refunds will be provided, regardless of the project's status or completion.
PROJECT TIMELINE
The expected timeline for completing website development projects will be determined on a case-by-case basis and outlined in the project proposal or contract. This timeline will include:
- Project Milestones: Clear identification of key project milestones, such as design approval, development completion, and testing phases.
- Deadlines: Specific deadlines for each milestone and the project's overall completion.
- Factors Affecting Timeline: Any factors that may affect the project timeline, such as client delays in providing necessary content or approvals, will also be outlined.
MAINTENANCE AND SUPPORT
For clients opting for ongoing maintenance and support services, the following terms apply:
- Maintenance Services: We offer regular maintenance services to keep the website up to date, secure, and functioning optimally.
- Support Channels: Clients can reach out to us for support through specified communication channels, including email and phone or whatsapp.
- Response Times: We strive to respond to support requests promptly, with response times outlined in the maintenance and support agreement.
- Fees: Maintenance and support services may be subject to additional fees, which will be detailed in the maintenance and support agreement.
PAYMENT TERMS
Payment for our website development services is subject to the following terms:
- Pricing Structure: Our pricing is determined based on the scope and complexity of the project. A detailed quote will be provided outlining the services included and the associated costs.
- Payment Methods: We accept payments via bank transfer, credit card, or other mutually agreed-upon methods.
- Billing Frequency: Invoices will be issued according to the agreed-upon project milestones or timelines. For ongoing maintenance and support services, billing may occur monthly, quarterly, or annually, as agreed.
- Payment Process: Payment details, including due dates and amounts, will be outlined in the project proposal or contract. We may require upfront deposits or milestone payments as specified in the project agreement.
CONTACT INFORMATION
If you would like to connect with us please contact usvia email :
Email: support@creativetechit.com
